{"id":5590,"date":"2017-03-28T06:18:09","date_gmt":"2017-03-28T06:18:09","guid":{"rendered":"http:\/\/www.carmelss.edu.hk\/buddingwriters\/?p=5590"},"modified":"2017-03-28T06:18:09","modified_gmt":"2017-03-28T06:18:09","slug":"answering-a-letter-of-comnplaint","status":"publish","type":"post","link":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/archives\/5590","title":{"rendered":"Answering a Letter of Comnplaint"},"content":{"rendered":"

Answering a letter of complaint<\/strong><\/p>\n

Dear Ms. Wong,<\/p>\n

I am writing in reply to your letter of April 3 regarding the complaints about various facilities.\u00a0 I am sorry to hear about your unpleasant experience visiting our centre.\u00a0 I have investigated all the complaints you made and would like to inform you of the results in this letter.<\/p>\n

 <\/p>\n

For what you have gone through in our aerobics lesson, I am afraid that we cannot help much regarding the high temperature you complained about in the letter.\u00a0 The reason is that the aerobics classes in our centre are designed to be done under high temperature in order to help our dear customers to sweat.\u00a0 By sweating more, you can achieve your goal of keeping fit in our centre.\u00a0 Our exhaust fan is also working in good condition to make sure that you have enough fresh air to breathe in in our classroom. \u00a0We are determined to design the most appropriate course for our clients to keep fit and enhance their physical health.\u00a0 For more details, you may check our leaflet enclosed with this letter.\u00a0 May I apologize for causing any misunderstanding regarding our service.<\/p>\n

 <\/p>\n

We are shocked to learn that our aerobics class was taught by an overweight coach whom you complained about.\u00a0 May I emphasize that we, as a professional fitness centre, will never employ an unhealthy person as a coach. \u00a0After a round of detailed investigation, we discover that one of our employees was employing a substitute \u201ccoach\u201d without getting our official authorization to host the aerobics class, which was the one you attended.\u00a0 We saw it as a very serious violation of the code of conduct.\u00a0 Therefore, we have already dismissed the coach involved.\u00a0 We would offer all the participants of that class an extra aerobics lesson free as the compensation.\u00a0 We will take stronger security and administration measures, such as installing a password lock system in order to prevent similar incidents from occurring again.\u00a0 We hope that such experience will not affect your confidence in us and you will continue to patronize our centre.<\/p>\n

 <\/p>\n

Your third complaint is about the menu of our snack bar.\u00a0 We are aware of the unhealthy snacks served in our snack bar. In the past years, we were serving similar meals in our bar.\u00a0 There had not been any complaints about this and the number of customers coming to our snack bar had been stable until recent weeks.\u00a0 We would also been eager to solve any potential problems which may cause any dissatisfaction among our customers. We will issue a questionnaire to all customers to collect information about the current situation and their valuable suggestions for improving our service. \u00a0If you have any discontent regarding our centre, you are always welcome to contact our staff team to express your thoughts. We will try our best to make improvement.\u00a0 However, I am afraid I cannot offer you a full refund of your membership fee according to our centre\u2019s policy.\u00a0 Instead we can offer you three free lessons of any course held by our centre as compensation.<\/p>\n

 <\/p>\n

We once again apologize for the inconvenience caused to you by our centre.\u00a0 We are looking forward to serving you in our centre.<\/p>\n

 <\/p>\n

Yours sincerely,<\/p>\n

Pat Lee<\/p>\n

Pat Lee<\/p>\n

Public Relations Manager<\/p>\n","protected":false},"excerpt":{"rendered":"Answering a letter of complain<\/strong>Dear Ms. WongI am writing in reply to your letter of April 3 regarding the complaints about various facilities.\u00a0 I am sorry to hear about your unpleasant experience visiting our centre.\u00a0 I have investigated all the complaints you made and would like to inform you of t.........Read More<\/a>","protected":false},"author":194,"featured_media":8474,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5590","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","language-en","classlevel-s3","schoolyear-48"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/5590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/users\/194"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/comments?post=5590"}],"version-history":[{"count":1,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/5590\/revisions"}],"predecessor-version":[{"id":5591,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/5590\/revisions\/5591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/media\/8474"}],"wp:attachment":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/media?parent=5590"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/categories?post=5590"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/tags?post=5590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}