6C Rachel Leung<\/p>\n
\u00a0<\/strong><\/p>\n Learning English through Workplace Communication<\/strong><\/p>\n You work in the customer services department of a major airline.\u00a0 You have received a complaint from a member of a famous orchestra, Miss Kary Mak, about a valuable musical instrument being damaged during an international flight.\u00a0 Your boss has asked you to write a letter to the customer to apologize and explain what actions your company will take to resolve the problem.<\/p>\n <\/p>\n ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<\/p>\n <\/p>\n Dear Miss Mak,<\/p>\n <\/p>\n Thank you for your letter in which you mentioned the damage of your musical instrument during a flight in our airline. \u00a0We are sorry to hear that and I would like to express our most genuine apology for your unpleasant flight journey. \u00a0We are going to take a number of measures to rectify the fault and prevent the problem from happening again.<\/p>\n <\/p>\n First and foremost, we carried out rounds of investigations and tried to find out the causes of the accident. \u00a0After sending some staff to probe into the case, we suspect that there are two major causes. \u00a0The first one is about the transition on the luggage conveyor belt.\u00a0 When the luggage is being delivered to the belt, they may ram into each other and this will cause damage.\u00a0 We also take the transportation in the air into account. We have long been commended for our good service.\u00a0 Customers patronizing our airline have full confidence in how we take care of their belongings.\u00a0 We are always doing our utmost to separate different pieces of luggage to avoid them from crashing with each other. However, there are always some unpredictable factors especially during an international fight as the time staying on the plane is much longer. \u00a0After all, we are still not able to prevent turbulence.\u00a0 Records about the flight you took showed that the plane had encountered a very strong turbulence in the middle of the journey and a number of boxes being placed on the top of the luggage had fallen down, which probably caused the damage to the one that you owned. \u00a0We would try our best to come up with better measures to prevent similar accidents from occurring again.<\/p>\n <\/p>\n We would like to extend our apology to you for the damage of your valuable musical instrument. \u00a0We understand that it may mean causing you serious trouble as you may not be able to use it in your orchestra world tour performance when it is undergoing repairs. \u00a0To compensate for your loss, we would like to share part of the repair fee.\u00a0 In addition, we are more than willing to offer you a 50% discount on your next air ticket. \u00a0We hope that the accident will not affect your confidence in our service and being our valued customer, you would continue to patronize our company.<\/p>\n <\/p>\n To further improve our service, our airline is going to implement a new measure.\u00a0 At the check-in counters, our front-line staff will provide customers with more packaging materials such as large card boxes and virtual bubble wrapping paper. \u00a0It is hoped that when the fragile and vulnerable objects are given more protection, less damage will be caused. \u00a0Moreover, we will reduce the speed of delivery to lower the possibility of luggage crashing into one another and being damaged.<\/p>\n <\/p>\n Once again, thank you for taking the time to write to us so that we know the area \u00a0for improvement.\u00a0 We cordially hope that you would accept our apology and compensation. \u00a0Should you have any queries, please feel free to contact us again.<\/p>\n <\/p>\n Yours sincerely,<\/p>\n Chris Wong<\/em><\/p>\n Chris Wong<\/p>\n Customer Services Department<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"6C Rachel Leun<\/strong>Learning English through Workplace Communicatio<\/strong>You work in the customer services department of a major airline.\u00a0 You have received a complaint from a member of a famous orchestra, Miss Kary Mak, about a valuable musical instrument being damaged during an international flight.\u00a0 Your .........Read More<\/a>","protected":false},"author":122,"featured_media":8474,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","language-en","classlevel-s6","schoolyear-38"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/5336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/users\/122"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/comments?post=5336"}],"version-history":[{"count":1,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/5336\/revisions"}],"predecessor-version":[{"id":5337,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/5336\/revisions\/5337"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/media\/8474"}],"wp:attachment":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/media?parent=5336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/categories?post=5336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/tags?post=5336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}