{"id":2007,"date":"2015-03-04T02:15:27","date_gmt":"2015-03-04T02:15:27","guid":{"rendered":"http:\/\/web02.carmelss.edu.hk\/buddingwriters2\/archives\/2007"},"modified":"2015-05-24T07:13:29","modified_gmt":"2015-05-24T07:13:29","slug":"an-email-of-adjustment","status":"publish","type":"post","link":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/archives\/2007","title":{"rendered":"An Email of Adjustment"},"content":{"rendered":"\n

To: Martin Si (Marin_Si@TTA.com.hk<\/a>)<\/p>\n

From: CustomerService@MTB.com.hk<\/a><\/p>\n

Date: 20 May 2014<\/p>\n

Subject: Re: Complaints about a day trip<\/p>\n

\u00a0<\/p>\n

Dear Mr Si<\/p>\n

\u00a0<\/p>\n

Re: Complaints about a day trip<\/p>\n

\u00a0<\/p>\n

Thank you for your email dated 18 May, regarding the day trip on 9 May.\u00a0 We very much regret that you are so dissatisfied with our service.<\/p>\n

\u00a0<\/p>\n

We have investigated your complaint about the driver arriving late at the pick-up point.\u00a0 The driver has explained that his watch was out of order, but of course, he should have consulted the office clock, and has been given an official warning not to let this happen again.\u00a0 We sincerely apologize for the inconvenience caused to your company and the tourists.\u00a0 We will take every step to make sure that this does not occur again.<\/p>\n

\u00a0<\/p>\n

In the email, you also mentioned that the air-conditioning system only worked sporadically during the bus trip, making the passengers uncomfortable.\u00a0 We are terribly sorry about that.\u00a0 It is due to the lack of maintenance.\u00a0 Therefore, after the trip, we immediately examined and fixed the air-conditioning system and other parts of the bus.\u00a0 We have also enforced our policy to examine and fix the buses more frequently.\u00a0 Please accept our apology.<\/p>\n

\u00a0<\/p>\n

I would also like to apologize for not having booking for lunch in the restaurant.\u00a0 It is our fault that we did not communicate with the restaurant well.\u00a0 We should have double-checked with the restaurant before the trip.\u00a0 For this, we have already officially talked to the related staff and let me assure you that it will not happen again.<\/p>\n

\u00a0<\/p>\n

For your inconvenience, we would like to offer a partial refund to all the passengers, as you have suggested.\u00a0 However, before that, I would like to clarify a few points first.<\/p>\n

\u00a0<\/p>\n

I greatly regret the trouble that your company has been put through due to the delay of the tour, and I fully understand the dissatisfaction of the passengers, but it is not our policy to cancel or skip any activity listed on the itinerary.\u00a0 We admit that the guide might be a bit impolite.\u00a0 However, he was just doing his duty to ask the passengers to do some shopping because shopping at the jewellery shop was listed on the travel schedule.<\/p>\n

\u00a0<\/p>\n

Therefore, I am sorry we cannot agree to offer a refund amounting to a total of $2,050.\u00a0 Instead, we would offer a total of $1,025 to all the passengers.\u00a0 May I once again express our regret about the inconvenience caused to your company and all the passengers, and thank you for taking the time to write to us.\u00a0 Please do not hesitate to contact me at any time if you have any further criticisms or suggestions.\u00a0 We look forward to serving you again in the near future and guarantee our best services at all times.<\/p>\n

\u00a0<\/p>\n

Yours sincerely<\/p>\n

Chris Wong<\/p>\n

\u00a0<\/p>\n

Customer Service Representative<\/p>\n","protected":false},"excerpt":{"rendered":"

To: Martin Si Marin_Si@TTA.com.hk<\/a>)<\/p>

FromCustomerService@MTB.com.hk<\/a><\/p>

Date: 20 May 201<\/p>

Subject: Re: Complaints about a day tri<\/p>

<\/p>

Dear Mr S<\/p>

<\/p>

Re: Complaints about a day tri<\/p>

<\/p>

Thank you for your email dated 18 May, regarding the day trip on 9 May.\u00a0 We very much regret that you are so dissatisfied with our service.<\/p>

<\/p>

We have investigated your complaint abo.........<\/p>Read More<\/a>","protected":false},"author":14,"featured_media":8474,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","language-en","classlevel-others","schoolyear-36"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/2007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/comments?post=2007"}],"version-history":[{"count":1,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/2007\/revisions"}],"predecessor-version":[{"id":2266,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/posts\/2007\/revisions\/2266"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/media\/8474"}],"wp:attachment":[{"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/media?parent=2007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/categories?post=2007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carmelss.edu.hk\/buddingwriters\/wp-json\/wp\/v2\/tags?post=2007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}